Q: Do you require a long term contract?
A: No, contracts for our credit card merchant accounts and money processing solutions are structured as month to month agreements. We do this because the relationships we have with the organizations we work with historically have existed far beyond a contract.
Q: What kind of training do you provide?
A: We provide ongoing support in addition to the initial one-on-one training. Also, so our client services team can best serve you it is important to submit a ticket when something comes up that needs our attention so we can best serve your needs. It also helps us to better understand your situation from a communication standpoint before we call or email you back. Go to www.transactiondepot.com/contact to submit a support ticket.
Q: Are we notified via email when a transaction is made and if so what is the time frame for notification?
A: Yes, the merchant (our customer) and your customers are notified within just a few seconds when a transaction has occurred. The only work you will need to do up front is customize what kind of email thank you receipting text you will want placed into the gateway processing solution.
Q: Are recurring customer payments automatically processed each time or do we have to trigger the system to process it?
A: Yes, if the transaction has been set up as a recurring transaction then the transaction will take place every month on the date you specify in the gateway processing solution.
Q: Is there a sign up fee for the merchant account?
A: No, to setup the merchant account to process credit and debit card transactions there is not setup fee. If you are needing a special payment page or shopping cart for your organization we will need to work up a quote estimate. The thing we try to communicate to potential clients about our gateway products and technology services is when you are comparing us to other companies in our space make sure you are comparing apples to apples. We have over twenty of collective money processing and technology experience as a staff and have worked with a diverse group of corporate clients across the U.S. Furthermore, any costs setting you up are only an issue in the absence value - we do not charge empty fees.
Q: Does Transaction Depot ever handle the funds or do they go from the merchant account into our bank account?
A: No, we do not handle the funds at any point in the transaction process and you need to make sure the companies you are comparing us to are CISP Compliant. CISP compliance is required of all merchants and service providers that store, process, or transmit Visa cardholder data. The program applies to all payment channels, including retail (brick-and-mortar), mail/telephone order, and e-commerce. To achieve compliance with CISP, merchants and service providers must adhere to the Payment Card Industry (PCI) Data Security Standard, which offers a single approach to safeguarding sensitive data for all card brands. This Standard is a result of collaboration between Visa and MasterCard and is designed to create common industry security requirements, incorporating the CISP requirements. From our experience the ministries and nonprofits we serve should consider this requirement to be at the top of their list when choosing a payment processor
Q: Can we automate the transfers/deposits into our account for our convenience?
A: Yes, the transactions are drafted via ACH to your organizations routing and account number you specified in the merchant application within 2 to 3 business days of the transaction. This process is standard across the industry.
Q: What name will appear on the customers bank statement/ credit card statement?
A: The DBA (Doing Business As) name specified on the merchant application is what appears on the customer bank or credit card statement.
Q: When are reports generated and when/how can we access them?
A: Reports are maintained in real-time and can be accessed online 24 hours a day seven days a week. Our detailed reporting provides a variety of reports to maintain up to date reconciliation of customer transactions.
Q: Are all the web pages that will be involved certified secure?
A: Yes, all websites, payment pages, shopping carts and other custom applications Transaction Depot sets up for our clients are 128 bit encrypted and SSL certified.
Q: Is there a limit on the types of payment options we can include on our website?
A: No, We accept all major credit cards, debit cards and ACH.